Next Working Day Delivery (if ordered before 3pm Monday-Friday, please note that if you order next day delivery on a Saturday or Sunday, this will be dispatched on the Monday and arrive on the following Tuesday) - £4.95. Please note: Our next working day service is available for UK mainland only. The service is not available for Northern Ireland, Isle of Man, Scilly Isles and Highlands and Islands. Working days do not include weekends or bank holidays.
Inside all our orders you will find a returns address label attached in your invoice. Simply stick the attached returns label to the outside of your order package, along with your returns note filled out and slotted inside before sealing. Once this process has been completed, you can return your parcel to us using the Freepost service at your local Post Office.Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note Egypt returns can take up to 14 days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days.
If more convenient, don’t forget you can also return/exchange your item(s) to one of our PUT stores free of charge, just make sure you bring along your return slip and fill out the relevant boxes and return to us within 30 days of receipt for a full refund.
If you’re returning item(s) to us from somewhere that isn’t in the Egypt, please contact us with your name
and order number at mail guide2shop@put.egwhere we will be able to advise you further on our international returns process.
